COVID-19
The health & safety of our spa guests and staff is our number one priority. We are committed to offering a healthy environment that provides the utmost care and protection for our spa guests and Wellness Team.
We are following Personal Care sector-specific COVID-19 health & safety protocols, as outlined by Ottawa Public Health and The Ontario Workplace Safety & Prevention Services. Our RMT’s are following the COVID-19 Practice Guidance for Massage Therapists from The College of Massage Therapists of Ontario. We are also following the general COVID-19 prevention guidance from The Government of Ontario as well as best practices from other personal care settings in Canada.
Uppliva Sauna & Steam will hold ourselves to the highest standards in the spa & personal care industry. We are implementing the following preventative measures at Uppliva:
Spa Guest Screening
As prevention is everyone’s responsibility, we ask our guests to work with us to maintain the safety of our employees and other guests. For this reason, if you are experiencing symptoms of COVID-19 please cancel your appointment and plan your visit for a later date. We are carefully checking the health of each of our guests before they enter the spa. We reserve the right to refuse entry to anyone with symptoms of any kind.
You will be required to pass a COVID-19 Screening Questionnaire before attending your appointment. A questionnaire will be automatically emailed to you at the time of booking
Our Massage Therapy guests are required to complete a second COVID-19 Screening Questionnaire when they check in to the spa
Cleaning & Disinfecting
We will be cleaning & disinfecting surfaces throughout the spa frequently with Health Canada-approved COVID-19 rated disinfectants. Washrooms, massage & treatment rooms, Front Desk and all high-touch surfaces are cleaned and disinfected before and after each Massage Therapy & Body Treatment client. They will also be cleaned regularly throughout the day.
Our Massage Therapists and Practitioners have allocated time between each appointment for a thorough cleaning & disinfecting of the massage room, tables, surfaces, equipment, linens and materials. This is recorded after each client in their Infection Prevention Checklist.
Hand Hygiene & Respiratory Etiquette
Our spa guests & staff will be required to practice proper hand hygiene and respiratory etiquette. We will provide Health Canada approved hand sanitizer to staff and spa guests before they enter the spa and throughout the spa facility. We also have multiple hand washing stations in the spa. Signage for hand hygiene and respiratory etiquette is also posted at the entrance and throughout the premises.
Face Masks
Sauna & Steam Circuit & Holistic Facials: Our Sauna & Steam Circuit & Holistic Facial guests can choose whether or not to wear a mask in the spa.
Uppliva Front Desk/Spa Attendant Staff: It is optional for our spa staff to wear a face mask. If you would like to have our Front Desk staff or Spa Attendant wear a mask while they are serving you, you can kindly ask them to wear a mask.
Massage Therapy: Our Massage Therapists (RMTs) have the choice of whether or not to wear a face mask during treatment. Your RMT would be happy to wear a surgical face mask if you wish them to. Please let our Front Desk staff know when you check in for your Massage Therapy booking.
Physical Distancing
Physical distancing measures have been put in place to ensure spa guests & staff maintain at least two-metre physical distancing within our space. We have also installed plexiglass at our Front Desk and spa treatment bar to create a safe barrier between our staff and spa guests.
All spa guests will be required to book their spa visit online or by phone in advance, to allow for staggered check-ins at our Front Desk. A limited number of guests will be checking in/checking out at a time to allow for physical distancing at our Front Desk. Walk-in clients are asked to call from outside the spa to make an appointment.
We are also limiting the capacity of guests in our Sauna & Steam Circuit to 14 people, to allow for physical distancing in our Sauna, Steam Room and Relaxation Space.
Staff Health & Screening
Our Wellness Team staff is advised to stay home if they have any COVID-19 symptoms. Our staff will be screened before starting their shift and they are advised to go home right away if they become ill during a shift. If they are experiencing COVID-19 symptoms, staff are advised to visit the Ontario Self Assessment Tool or contact their healthcare provider.